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CRM Grape

Integração completa com CRM Grape - Envie mensagens, gerencie contatos, tickets, tags, kanban e consultas. Compatível com Agentes IA (Tool).

Actions32

Ticket → Reabrir Ticket

AI-generated

Summary

Reopens a closed ticket in CRM Grape by sending a reopen_ticket action for the given ticket ID to the CRM's n8n webhook endpoint.

Inputs

  • ID do Ticket (ticketId) (required) — ID of the ticket to reopen. It is sent as ticket_id. It is the only parameter this operation uses.

Output shape

The JSON response from the Grape webhook, returned as one or more n8n items for each input item. Each output item is linked to its input item.

The response body comes from the CRM and the node does not change it, so its exact fields aren't defined in the source. Errors are mapped to Portuguese messages: 401 for an invalid or inactive token, 403 for an action that isn't allowed, 400 for invalid data, 404 for a ticket that isn't found, and 500 for a server error. With Continue On Fail enabled, a failed item returns {error: message} instead of stopping the workflow. Requests use the grapeApi credentials (base URL and webhook token).

Examples

Example 1: Reopen a ticket when a customer replies after it was closed.

Resource: Ticket; Operation: Reabrir Ticket; ID do Ticket: an expression such as {{ $json.ticket_id }} taken from an upstream trigger.

Example 2: Let an AI agent reopen a ticket as a tool.

Resource: Ticket; Operation: Reabrir Ticket; ID do Ticket: {{ $fromAI('ticketId', 'ID do ticket a reabrir', 'string') }}.

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