CRM GrapeInstall

Summary

Fetches a single CRM Grape ticket by its ID and returns its full data. It sends the get_ticket_info action to the CRM's n8n webhook endpoint.

Inputs

• ticketId (required) — ID of the ticket to fetch. Sent to the CRM as ticket_id.

Output shape

The CRM's response for the ticket, emitted as one or more n8n items. An array response becomes one item per element, and an object becomes a single item. Each item is paired with its input item.

The exact fields depend on the Grape API, because the node passes the response through unchanged. Errors map to messages for 401 (invalid or inactive token), 403, 400, 404 (ticket not found) and 500. With Continue On Fail enabled, an item that fails returns { error: message } instead of stopping the workflow. This operation only reads data. It uses the webhook token and base URL from the grapeApi credentials.

Examples

Example 1: Look up a ticket's current status and assignee after an incoming webhook supplies its ID.

Resource: Ticket; Operation: Buscar Ticket; ID do Ticket: {{ $json.ticket_id }}

Example 2: Let an AI agent fetch ticket details as a tool.

Resource: Ticket; Operation: Buscar Ticket; ID do Ticket set via $fromAI('ticketId', 'ID do ticket', 'string')

Links

• n8n community nodes installation guide