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CRM Grape

Integração completa com CRM Grape - Envie mensagens, gerencie contatos, tickets, tags, kanban e consultas. Compatível com Agentes IA (Tool).

Actions32

Mensagem → Nota Interna

AI-generated

Summary

Posts an internal note, visible only to the team and not the customer, on a CRM Grape ticket. It sends the send_internal_note action to the CRM's n8n webhook endpoint.

Inputs

  • ticketId (required) — ID of the ticket that receives the note.
  • body (required) — Text of the internal note (multi-line text field).

Output shape

One or more JSON items containing the CRM's webhook response, linked to the input item. The array is split into items if the response is an array.

The source doesn't define the response fields, so they depend on the CRM. Errors such as 401 (invalid token), 403, 400, 404 and 500 throw a Portuguese error message. With Continue On Fail enabled, the node returns an item with {error: message} instead. Authentication uses the grapeApi credential (base URL and webhook token).

Examples

Example 1: Log an AI agent's summary as a private note on the ticket for human agents.

Resource: Mensagem; Operation: Nota Interna; ID do Ticket: {{$json.ticket_id}}; Mensagem: {{$json.summary}}

Example 2: Record an automation step on a ticket for the team.

Resource: Mensagem; Operation: Nota Interna; ID do Ticket: 123; Mensagem: 'Lead qualified by workflow'

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