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CRM Grape

Integração completa com CRM Grape - Envie mensagens, gerencie contatos, tickets, tags, kanban e consultas. Compatível com Agentes IA (Tool).

Actions32

Ticket → Fechar Ticket

AI-generated

Summary

Closes a CRM Grape ticket by ID. Sends a close_ticket action to the CRM's n8n webhook endpoint and returns the CRM's response.

Inputs

  • ID do Ticket (required) — ID of the ticket to close. Sent as ticket_id in the request. It is the only parameter this operation uses.

Output shape

The JSON response from the Grape webhook, emitted as one or more n8n items. Each item is linked to its input item.

The source doesn't define the response fields; they depend on the CRM. HTTP errors are rethrown with Portuguese messages (401 invalid token, 403 not allowed, 400 invalid data, 404 not found, 500 server error). With 'Continue on Fail' enabled, a failed item returns { error: message } instead of stopping the workflow.

Examples

Example 1: Close a ticket after a support issue is marked resolved earlier in the workflow.

Resource: Ticket; Operation: Fechar Ticket; ID do Ticket: {{ $json.ticketId }}

Example 2: Let an AI agent close tickets as a tool.

Resource: Ticket; Operation: Fechar Ticket; ID do Ticket set via $fromAI('ticketId', 'ID of the ticket to close', 'string')

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