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CRM Grape

Integração completa com CRM Grape - Envie mensagens, gerencie contatos, tickets, tags, kanban e consultas. Compatível com Agentes IA (Tool).

Actions32

Tag → Adicionar Tag ao Ticket

AI-generated

Summary

Adds an existing tag to a CRM Grape ticket by sending an add_tag_to_ticket action to the Grape n8n webhook endpoint.

Inputs

  • ticketId (required) — ID of the ticket that will receive the tag. Sent as ticket_id.
  • tagId (required) — ID of the tag to add. Sent as tag_id. The tag must already exist in Grape. Tag IDs can be found with the Query > List Tags operation.

Output shape

One or more output items per input item, built from the JSON response of the Grape webhook. Each item is linked to its input item.

The source doesn't define the response body, so its exact fields are determined by the Grape API. HTTP errors are mapped to readable messages (401 invalid token, 403 not allowed, 400 invalid data, 404 not found, 500 server error). With Continue On Fail enabled, a failed item returns { error: message } instead of stopping the workflow.

Examples

Example 1: Tag a ticket as VIP after an AI agent classifies it.

Resource: Tag; Operation: Adicionar Tag ao Ticket; ticketId = {{$json.ticket_id}}; tagId = the VIP tag's ID.

Example 2: Let an AI agent use the operation as a tool to label tickets.

Set ticketId and tagId with $fromAI expressions. The node is usableAsTool.

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