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Actions477

Call Center/Agent Actions → Agent Single Call

AI-generated

Summary

Initiates a single call to a specified agent within a call queue domain.

Inputs

  • refreshOptions — Bypass cached dropdown values and fetch fresh options.
  • domain (required) — Domain containing the target call queue.
  • callqueue (required) — Identifier of the call queue to use.
  • callqueue-agent-id (required) — Agent ID within the call queue to call.

Output shape

a confirmation indicating the call was initiated, optionally including a call reference

Success returns a response with call details; errors are propagated as exceptions.

Examples

Example 1: Start a call to agent 123 in call queue 'support' of domain example.com

domain=example.com, callqueue=support, callqueue-agent-id=123, refreshOptions=false

Example 2: Refresh dropdown options before selecting a call queue

refreshOptions=true, domain=example.com, callqueue=support, callqueue-agent-id=123

Example 3: Invoke the call with default selections

domain=example.com, callqueue=support, callqueue-agent-id=123, refreshOptions=false

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