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NetSapiens

Interact with the NetSapiens API

Actions477

Call Center/Agents → Remove Agent from Call Queue

AI-generated

Summary

Remove an agent from a specified call queue in the NetSapiens call‑center system.

Inputs

  • refreshOptions — Whether to bypass cached dropdown values and fetch fresh options
  • domain (required) — Domain identifier (e.g., example.com) for the call‑center resources
  • callqueue (required) — Identifier of the call queue from which to remove the agent
  • callqueueAgentId (required) — Unique ID of the agent to remove from the call queue

Output shape

no body — success/failure only

The operation returns an empty response; a non‑2xx status indicates failure.

Examples

Example 1: Remove agent 12345 from call queue 'sales' in domain example.com

domain: example.com, callqueue: sales, callqueueAgentId: 12345

Example 2: Refresh dropdown cache before removing an agent

refreshOptions: true, domain: mycompany.com, callqueue: support, callqueueAgentId: 9876

Example 3: Remove an agent without refreshing the dropdown

domain: acme.com, callqueue: billing, callqueueAgentId: 5555

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