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Call Center/Statistics → Get Abandoned Calls for a Specific Queue

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Summary

Fetch abandoned call statistics for a specific call queue within a defined time window.

Inputs

  • refreshOptions — Whether to bypass cached dropdown values and fetch fresh options.
  • GetDomainsByCallqueuereportAbandonedBy__path__domain (required) — Main organization name; used to link resource to its group/tenant/organization/enterprise.
  • GetDomainsByCallqueuereportAbandonedBy__path__callqueue (required) — Callqueue value linking to an extension id for a preconfigured callqueue.
  • GetDomainsByCallqueuereportAbandonedBy__query__datetime-start (required) — Start of the time window for the query; RFC3339 format, supports timezone specifiers.
  • GetDomainsByCallqueuereportAbandonedBy__query__datetime-end (required) — End of the time window for the query; same format as datetime-start.

Output shape

a list of abandoned call statistics records

Returns statistics per queue; may include pagination or omit fields depending on server limits.

Examples

Example 1: Fetch abandoned call stats for queue 123 from Jan 1 to Jan 31 2024

domain: example.com; callqueue: 123; datetime-start: 2024-01-01T00:00:00Z; datetime-end: 2024-01-31T23:59:59Z; refreshOptions: false

Example 2: Refresh dropdown options before query

refreshOptions: true; domain: mycompany.com; callqueue: 456; datetime-start: 2024-03-01T00:00:00-08:00[America/Los_Angeles]; datetime-end: 2024-03-01T23:59:59-08:00[America/Los_Angeles]

Example 3: Get abandoned calls for a different date range

domain: acme.com; callqueue: 789; datetime-start: 2023-12-01T00:00:00Z; datetime-end: 2023-12-31T23:59:59Z

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