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Interact with the NetSapiens API

Actions477

Call Center/Statistics → Get Abandoned Calls for All Queues

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Summary

Fetch statistics of abandoned calls across all queues for a given domain and time range.

Inputs

  • refreshOptions — Whether to bypass cached dropdown values and fetch fresh options
  • GetDomainsByCallqueuereportAbandoned__path__domain (required) — The main organization name used to link resource to its group/tenant/organization/enterprise.
  • GetDomainsByCallqueuereportAbandoned__query__datetime-start (required) — Start of the time window for a given query, RFC3339 format, may include timezone.
  • GetDomainsByCallqueuereportAbandoned__query__datetime-end (required) — End of the time window for the query, same format as datetime-start.

Output shape

an array of statistics objects describing abandoned calls per queue

Each item contains queue identifier and abandonment count; no pagination; fields may be optional depending on API version.

Examples

Example 1: Retrieve abandoned call stats for all queues between two dates

Set datetime-start and datetime-end to desired range, optionally enable refreshOptions, select a domain.

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