VH3 AI

Read and write BigChange field service data and access VH3 AI intelligence features — jobs, contacts, invoices, reports, search, cases, and more.

Actions200

Account Report (VH3 AI) Actions
- Generate Account Report
Attachment (Web Services) Actions
- List Attachments for an Entity
- Retrieve an Attachment by ID
Briefing (VH3 AI) Actions
- Generate Briefing
Case (VH3 AI) Actions
- Add Case Item
- Add Comment
- Add Participant
- Assign Team
- Create Case
- Delete Case
- Get Case
- List Activity
- List Case Items
- List Cases
- List Cases for Item
- Remove Case Item
- Remove Participant
- Search Cases
- Transition Case
- Update Case
Connie (VH3 AI) Actions
- Chat
- Generate Summary
- Get Session Messages
- List Sessions
Contact (BigChange) Actions
- Create Contact
- Create Contact Group
- Edit Contact
- Get Contact
- Get Contact Group
- List Contact Groups
- List Contacts
- Stop Contact
- Unstop Contact
- Update Contact Group
Contact Feed (VH3 AI) Actions
- Get Enriched Contact
- List Contact Feed
Email (VH3 AI) Actions
- Batch Classify Emails
- Classify Email
- Ingest General Email
- Ingest Portal Email
- List Triage Categories
- List Triage Rules
Intelligence (VH3 AI) Actions
- Generate Profiles
- Get Profile
- List Profiles
Investigate (VH3 AI) Actions
- Run Investigation
Invoice (BigChange) Actions
- Cancel Invoice
- Create Invoice
- Create Invoice Line Item
- Delete Invoice Line Item
- Edit Invoice
- Get Invoice
- Get Invoice Line Item
- List Invoice Line Items
- List Invoices
- Mark Invoice Paid
- Mark Invoice Sent
Job (BigChange) Actions
- Cancel Job
- Create Job
- Create Job (Dynamic Fields)
- Create Job Stock
- Delete Job Constraint
- Edit Job
- Get Job
- Get Job by ID
- List Job Constraints
- List Job Status History
- List Job Stock
- List Jobs
- Schedule Job
- Set Job Result
- Start Job
Job Feed (VH3 AI) Actions
- Aggregate Jobs
- Get Enriched Job
- List Account Job Feed
- List Job Feed
Job Group (BigChange) Actions
- Create Job Group
- Edit Job Group
- Get Job Group
- List Job Group Status History
- List Job Groups
- Mark Job Group Complete
Job Type (BigChange) Actions
- Get Job Type
- List Job Types
Note (BigChange) Actions
- Create Note
- Create Progress Update
- Edit Note
- Get Note
- Get Note Type
- List Note Types
- List Notes
Person (BigChange) Actions
- Create Person
- Get Person
- List Consent History
- List Persons
Pulse (VH3 AI) Actions
- Get Pulse
Purchase Order (BigChange) Actions
- Create Purchase Order
- Create Purchase Order Line Item
- Delete Purchase Order Line Item
- Edit Purchase Order
- Edit Purchase Order Line Item
- Get Purchase Order
- Get Purchase Order Line Item
- Get Purchase Order Series
- List Purchase Order Line Items
- List Purchase Order Series
- List Purchase Orders
Quote (BigChange) Actions
- Create Quote
- Create Quote Line Item
- Delete Quote Line Item
- Edit Quote
- Get Quote
- Get Quote Line Item
- List Quote Line Items
- List Quotes
- Mark Quote Accepted
- Mark Quote Rejected
- Mark Quote Sent
Quote Document (VH3 AI) Actions
- Create Document
- Get Document
- Get Many Parts
- List Documents
- List Parts Catalog
- List Rate Cards
- List Revisions
- Update Commercial
- Update Revision Status
Quotient (VH3 AI) Actions
- Get Quote
- List Quotes
Reference Data (BigChange) Actions
- Get Department Code
- Get Nominal Code
- List Department Codes
- List Nominal Codes
Report (VH3 AI) Actions
- Generate Report
- List Report Sections
Report (Web Services) Actions
- Driver Infringement Events for a Date Range
- List Document Templates
- Vehicle Performance Data
Resource / Engineer (BigChange) Actions
- Create Resource
- Get Resource
- List Resources
Sales Opportunity (BigChange) Actions
- Create Sales Opportunity Line Item
- Delete Sales Opportunity Line Item
- Edit Sales Opportunity
- Get Sales Opportunity
- Get Sales Opportunity Line Item
- List Probabilities
- List Sales Opportunities
Search (VH3 AI) Actions
- Autocomplete
- Get Summary By Contact
- Search Intake
- Search Intake (Basic)
- Search Outcomes
- Search Outcomes (Enriched)
Sentinel (VH3 AI) Actions
- Get Latest Results
- List Sentinel Registry
Stock (BigChange) Actions
- Create Stock Details
- Create Stock Item
- Get Product Category
- Get Stock Details
- Get Stock Item
- Get Stock Supplier
- List Product Categories
- List Stock Details
- List Stock Items
- List Stock Suppliers
- Update Stock Details
- Update Stock Item
Team (VH3 AI) Actions
- Add Entity
- Add Member
- Create Team
- Get Team
- List Entities
- List Members
- List Teams
- Remove Entity
- Remove Member
- Search Teams
- Update Team
Tracking (Web Services) Actions
- Get Journey Data for a Date Range
- Get the Last Known Position of Assets
- Last Known Odometer Readings
- Last Known Position and Odometer
User (VH3 AI) Actions
- Delete User
- Invite User
- List Invites
- List User Teams
- List Users
Vehicle (BigChange) Actions
- Create Vehicle
- Get Vehicle
- List Vehicles
Weather (VH3 AI) Actions
- Get Forecast
- Get Historical
- Get Weather for Job
- Get Weather for Site
Worksheet (BigChange) Actions
- Get Worksheet
- Get Worksheet Questions
- List Worksheet Definitions
Worksheet Group (BigChange) Actions
- Get Worksheet Group
- List Worksheet Groups

Case (VH3 AI) → Add Case Item

AI-generated

Summary

Links a customer, document, engineer, job, job group, note, or site record to a case by creating a case item.

Inputs

Case ID (required) — Numeric ID of the case to update.
Item Type (required) — Kind of record to link: customer, document, engineer, job, job group, note, or site.
Item ID (required) — External ID of the record to link.
Label (required) — Human-readable name shown for the linked item.
Additional Fields — Optional Actor ID and Actor Type identify who is linking the item; Actor ID can identify a user when Actor Type is User, and omitting it or setting it to 0 uses the tenant API-key owner. Context records why the item is added. Metadata (JSON) supplies type-specific extra data.

Output shape

A single case item response from the VH3 AI FSI API.

The operation sends the supplied case and item details to the API. Exact response fields are not shown in the supplied source.

VH3 AIInstall