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Read and write BigChange field service data and access VH3 AI intelligence features — jobs, contacts, invoices, reports, search, cases, and more.

Actions200

Case (VH3 AI) → Transition Case

AI-generated

Summary

Transition a case to a selected status by case ID. You can optionally specify the actor and add a comment describing the transition.

Inputs

  • Case ID (required) — Numeric ID of the case to transition.
  • Target Status (required) — Status to transition the case to: Archived, Closed, Draft, In Progress, Open, Resolved, or Under Review. The transition must be permitted from the case’s current status; archived cases are terminal, and invalid transitions fail with the permitted next statuses.
  • Actor Type — Who is performing the transition: Agent, System, or User. Defaults to User.
  • Actor ID — Connect user ID when Actor Type is User. Omit or set to 0 to use the tenant API-key owner.
  • Comment — Optional comment explaining the transition.

Output shape

A single case response from the transition request.

The operation updates the case through its transition endpoint; exact response fields are not shown in the provided source.

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