VH3 AI icon

VH3 AI

Read and write BigChange field service data and access VH3 AI intelligence features — jobs, contacts, invoices, reports, search, cases, and more.

Actions200

Case (VH3 AI) → Update Case

AI-generated

Summary

Update an existing case by sending a PATCH with the selected fields. Unselected fields are preserved; selected empty Description, Resolution, Tags, or Metadata values clear those fields, and Clear Due Date removes the deadline.

Inputs

  • Case ID (required) — ID of the case to update.
  • Update Fields — Optionally set Actor ID and Actor Type, Clear Due Date, Description, Due Date, Metadata, Priority, Resolution, Tags, Title, or Type. Actor ID identifies the user when Actor Type is User; omit it or use 0 to use the tenant API-key owner. Empty or whitespace-only titles are rejected. An empty Due Date is omitted; Clear Due Date takes precedence and sends a null deadline. Metadata accepts JSON; an empty object clears it. Tags accepts a string array or object map; an empty array clears all tags.

Output shape

A single case update response object.

The node issues one FSI PATCH and does not fetch or merge the existing case first. Response envelope details are not specified.

Links

Discussion