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Zoho Desk

Zoho Desk node using a custom Zoho CRM & Desk OAuth2 credential for automatic refresh-token handling

Actions13

Comment → Add

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Summary

Adds a comment to a Zoho Desk ticket, submitting its content, visibility, and format to the ticket’s comments endpoint. Use it to post a customer-visible comment or an internal note.

Inputs

  • Organization ID (required) — Zoho Desk organization ID, sent with the API request.
  • Ticket ID (required) — ID of the ticket to receive the comment.
  • Content (required) — Comment text or HTML content.
  • Is Public — Whether the comment is visible to the customer. Defaults to true; set false for an internal note.
  • Content Type — Content format: Plain Text (default) or HTML.

Output shape

A single item containing the Zoho Desk API response for the created comment.

The operation makes a POST request to the ticket’s comments endpoint. With Continue On Fail enabled, a failed item returns an error object instead.

Examples

Example 1: Post a private internal note to a ticket

Set the Organization ID and Ticket ID, enter the note in Content, set Is Public to false, and choose Plain Text or HTML.

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