Zoho Desk icon

Zoho Desk

Zoho Desk node using a custom Zoho CRM & Desk OAuth2 credential for automatic refresh-token handling

Actions13

Ticket → Update

AI-generated

Summary

Updates a Zoho Desk ticket by ID, sending the supplied description and additional fields in a PATCH request. Set Organization ID and Ticket ID; add only the fields you want to update, and set Department only if you intend to move the ticket or scope its layout options.

Inputs

  • Organization ID (required) — Zoho Desk organization ID used in the API request.
  • Ticket ID (required) — ID of the ticket to update.
  • Department — Optional department ID. Setting it moves the ticket to that department; it also scopes the Classification, Category, and Sub-Category options. Leave blank to load those options across the organization.
  • Description — Ticket description to update. An empty value is omitted from the request.
  • Additional Fields — Optional values to update: assignee ID, channel, classification, category, sub-category, contact ID, task ID, custom fields, due date, priority, or status. A contact email entered as Contact ID is looked up and replaced with the matching contact ID. Custom field entries are sent under the ticket's cf object.

Output shape

A single ticket record per input item, returned as JSON.

The operation sends a PATCH request to the ticket endpoint and returns Zoho Desk's response. The top-level Department parameter is not added to the update body by this operation; it is used to scope the layout dropdowns.

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