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Zoho Desk

Zoho Desk node using a custom Zoho CRM & Desk OAuth2 credential for automatic refresh-token handling

Actions13

Thread → Get Many

AI-generated

Summary

Fetches threads for a Zoho Desk ticket and returns each thread as a separate n8n item. Choose whether to fetch every page or cap the results, and optionally set an offset and request extra response data.

Inputs

  • Organization ID (required) — Zoho Desk organization ID, sent with the API request.
  • Ticket ID (required) — ID of the ticket whose threads to fetch.
  • Return All — Defaults to false. When enabled, retrieves pages until no more threads remain; the configured Limit is not used.
  • Limit — Maximum number of threads to request when Return All is off; defaults to 50 and the UI allows 1–100.
  • Options: From (Offset) — Starting index for a limited request; defaults to 0. Ignored when Return All is enabled.
  • Options: Include — Comma-separated values for additional information to include in the response, such as canReply, draft, or portalHtmlUrl.

Output shape

A list of n8n items, one per thread.

Uses GET /tickets/{ticketId}/threads. Each item contains a thread record from the API response; when Return All is off, records are taken from the response data array, or from a top-level array if returned. API errors fail the operation unless Continue On Fail is enabled, in which case an error item is emitted for the input item.

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