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Zoho Desk

Zoho Desk node using a custom Zoho CRM & Desk OAuth2 credential for automatic refresh-token handling

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Thread → Send Reply

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Summary

Sends a reply to a Zoho Desk ticket using the required reply content and format. Posts one reply per input item and returns Zoho Desk’s response for each successful request.

Inputs

  • Organization ID (required) — Zoho Desk organization ID, sent with the API request.
  • Ticket ID (required) — ID of the ticket to reply to.
  • Content (required) — Body of the reply.
  • Content Type — Reply format: HTML (default) or plain text.
  • Additional Fields — Optional reply settings: channel (Email by default, or Phone), verified sender email address, To recipients, CC and BCC recipients, and whether the reply is forwarded. Recipient lists accept comma-separated addresses; CC and BCC are sent as arrays.

Output shape

A list of n8n items, each containing the Zoho Desk API response for a sent reply.

The operation sends a POST request to the ticket’s sendReply endpoint. With Continue On Fail enabled, a failed item instead returns an error field.

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