Actions13
Contact → Update
AI-generatedSummary
Update a Zoho Desk contact by contact ID or email. Sends the selected contact fields as a PATCH request and returns Zoho Desk’s response.
Inputs
- Organization ID (required) — Zoho Desk organization ID used for the API request.
- By — Choose whether to identify the contact by its Zoho Desk contact ID (default) or email address.
- Contact ID (required) — Contact ID to update. If this value contains an @ sign, the operation looks up the contact by email instead.
- Contact Email (required) — Email address used to look up the contact when By is Email.
- Additional Fields — Optionally provide first name, phone, mobile, account ID, or description. These selected fields are sent in the update request.
Output shape
A single contact response item per input item.
When identifying by email, the operation searches Zoho Desk contacts, preferring a case-insensitive exact email match and otherwise using the first result. It errors if no contact is found. With Continue On Fail enabled, an item-level error is returned instead.