Actions20
- Conversation Actions
- Data Action Actions
- Division Actions
- Group Actions
- OAuth Client Actions
- Queue Actions
- User Actions
Queue → Create
AI-generatedSummary
Create a new routing queue in Genesys Cloud by providing a required name and optional description, division ID, and various additional queue configuration fields.
Inputs
- Name (required) — The queue name
- Description — The queue description
- Division ID — The division ID to which this queue will belong
- Additional Fields — Optional queue configuration settings including routing, audio monitoring, transcription, prompts, email and messaging flows, scoring and skill evaluation methods, and more
Output shape
a single record representing the created queue
The output returns the full details of the created queue as received from the Genesys Cloud API, including all properties set upon creation.