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Consume Genesys Cloud API

Actions20

User → Get Queues

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Summary

Retrieve the list of queues associated with a specific user in Genesys Cloud.

Inputs

  • Authentication (required) — Choose the OAuth2 authentication method for API access.
  • User ID (required) — The unique identifier of the user whose queues you want to retrieve.
  • Return All — Set to true to return all queues associated with the user; otherwise, limit the results.
  • Limit — Maximum number of queues to return if 'Return All' is false (1-100).

Output shape

a list of queue objects associated with the given user

Returns an array under the 'entities' property, with pagination handled internally. Setting 'Return All' to true returns all queues without limit; otherwise, results are limited by the 'Limit' parameter.

Examples

Example 1: Get queues for user with ID '1234-5678-9012-3456' limiting to 20 results

Set 'User ID' to '1234-5678-9012-3456', 'Return All' to false, and 'Limit' to 20.

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