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Ivanti Neurons for ITSM (REST)

Interact with Ivanti Neurons for ITSM

Actions16

Business Object → Get

AI-generated

Summary

Retrieve a single record of a specified business object in Ivanti Neurons for ITSM by its unique record ID, optionally selecting specific fields to return.

Inputs

  • Business Object Name (required) — The name of the business object to query, e.g., Incident or Change. An "s" is automatically appended to the name for the API call (e.g., Incident becomes Incidents).
  • Record ID (required) — The unique identifier of the record to retrieve.
  • Send Select Parameters — Whether to specify which fields to return in the response.
  • Select Mode — When selecting fields, choose between picking fields from a fetched list or entering field names manually as a comma-separated list.
  • Select Names or IDs — If selecting fields from the list, choose one or more fields to return.
  • Select (Manual) — If entering fields manually, provide a comma-separated list of field names to return.
  • Options - Strip Null Values — Whether to remove fields with null values from the output.
  • Options - Sort Output Keys — Whether to sort the output keys alphabetically.
  • Options - Batching — Configure batch size and interval to throttle multiple input requests (defaults to 50 items per batch and 1000ms interval).

Output shape

a single record in JSON object format, representing the specified business object record

The output respects field selections if enabled; null fields can be stripped depending on option; output keys can be alphabetically sorted. When multiple input items are given, batching options apply to control the request rate.

Examples

Example 1: Retrieve a single Incident record by ID with full fields

Set Business Object Name to Incident, provide the Record ID, and leave Send Select Parameters disabled to return all fields.

Example 2: Retrieve a specific Incident record with selected fields

Enable Send Select Parameters, choose Select Mode (From List or Manual), specify fields to return, and optionally enable Strip Null Values and Sort Output Keys for cleaner output.

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