Ivanti Neurons for ITSM (REST) icon

Ivanti Neurons for ITSM (REST)

Interact with Ivanti Neurons for ITSM

Actions16

Business Object → Update

AI-generated

Summary

Update a specified record of a chosen business object in Ivanti Neurons for ITSM by providing the record ID and new field values either as manual field assignments or as a JSON object.

Inputs

  • Business Object Name (required) — Specifies the type of business object to update (e.g., Incident, Change). The name is automatically pluralized by appending an 's'. For example, 'Incident' becomes 'Incidents'.
  • Record ID (required) — The unique identifier of the business object record to update.
  • Mode (required) — Determines how to specify fields for update: 'Manual Mapping' to set fields one by one or 'JSON' to provide the entire update payload as JSON.
  • Fields to Set — When in Manual Mapping mode, specify individual fields with their new values. Supports only String, Number, and Boolean types; arrays, objects, and binary types are rejected.
  • JSON — When in JSON mode, provide the request body as a JSON object with field-value pairs to update the record.
  • Options — Additional settings such as whether to strip null values from output, sort output keys alphabetically, ignore type conversion errors in Manual mode, and batching controls to throttle requests.

Output shape

a single updated record object representing the business object with applied changes

The operation supports batching of input items to throttle API requests. The output keys can be optionally sorted, and null values can be stripped. Field type errors can optionally be ignored during manual mode. Only supported field types (String, Number, Boolean) will be accepted; arrays, objects, and binaries will cause rejection by the API.

Links

Discussion