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Interact with the telli API

Actions29

Call → Initiate Call

AI-generated

Overview

This node operation initiates an outbound call immediately using the Telli API. It is useful in scenarios where you want to programmatically start a call to a specific contact through an assigned agent. For example, a customer support system can use this to trigger calls to customers automatically.

Use Case Examples

  1. Initiate a call to a customer by specifying their contact ID and the agent who will handle the call.
  2. Override the default caller number and set a maximum retry period for the call attempt.

Properties

Name Meaning
Contact ID Identifier of the contact to call, required to specify the call recipient.
Agent Name or ID The agent who will make the call, selectable from a list or specified by ID.
Max Retry Days Optional number of days to retry the call if it fails, default is 0 meaning no retry.
Override From Number Optional phone number to override the default caller ID number for the call.

Output

JSON

  • json - The JSON response from the Telli API containing details about the initiated call.

Dependencies

  • Requires authentication with the Telli API using an API key credential.

Troubleshooting

  • Ensure the Contact ID is valid and exists in the Telli system.
  • Agent ID must be valid and authorized to make calls.
  • Phone numbers must be in the correct E.164 format if overriding the from number.
  • API errors will include status codes and messages; check these for troubleshooting.

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