Overview

This node operation retrieves a contact from the Telli API using an external contact identifier. It is useful when you have an internal or external system's unique contact ID and want to fetch the corresponding contact details from Telli without using the Telli contact ID. For example, you might use this to synchronize contact data between your CRM and Telli by looking up contacts via your CRM's external IDs.

Use Case Examples

1. Fetch a contact's details in Telli by providing the external ID used in your CRM system.
2. Use the external contact ID to verify if a contact exists in Telli before creating or updating records.

Properties

Output

JSON

• json - The JSON response containing the contact details retrieved from Telli by external ID.

Dependencies

• Requires authentication with the Telli API using an API key credential.

Troubleshooting

• Ensure the external ID provided is correct and exists in the Telli system; otherwise, the API may return an error or empty result.
• If the API returns an error, check the API key credentials and network connectivity.
• The node throws an error if the external ID parameter is missing or empty.

Links

• Telli API Documentation - Get Contact by External ID - Official API documentation for retrieving a contact by external ID using the Telli API v2.