telli icon

telli

Interact with the telli API

Actions29

Deprecated → Update Contact

AI-generated

Overview

This node operation updates an existing contact in the telli system using the v1 API endpoint. It allows modification of various contact details such as first name, last name, phone number, email, external contact ID, external URL, salutation, timezone, and custom contact details. It is useful for keeping contact information up-to-date in the telli platform, especially when integrating with external CRM systems or internal databases.

Use Case Examples

  1. Updating a contact's phone number and email after receiving updated information from a CRM.
  2. Changing the salutation and timezone of a contact to ensure correct formal addressing and call scheduling.
  3. Adding or modifying custom variables passed to the AI agent for personalized interactions.

Properties

Name Meaning
Contact ID The telli contact ID to update, used to identify which contact to modify. This is a required field.
First Name The first name of the contact, used to update the contact's first name.
Last Name The last name of the contact, used to update the contact's last name.
Phone Number Contact's phone number in E.164 format (e.g., +4917642048466), used to update the contact's phone number. Must be in valid E.164 format.
Email The email address of the contact, used to update the contact's email.
External Contact ID Your unique internal identifier for the contact, used to update the external contact ID.
External URL External URL linking to the contact in your CRM or external system, used to update the contact's external URL.
Salutation Formal title or greeting (e.g., "Mr.", "Ms.", "Herr", "Frau"), used to update the contact's salutation. If empty, it will auto guess based on first name for German calls.
Timezone IANA timezone identifier (e.g., Europe/Berlin), used to update the contact's timezone. Defaults to account timezone if not set.
Contact Details Custom variables passed to the AI agent. The entire object will be overwritten. Variables should be sent in lowercase snake_case format.

Output

JSON

  • json - The response from the telli API after updating the contact, containing the updated contact details or status.

Dependencies

  • An API key credential for authenticating with the telli API

Troubleshooting

  • Invalid phone number format error: Ensure the phone number is in E.164 format (e.g., +12125551234).
  • API error responses: Check the error message and status code returned by the telli API for details on what went wrong.
  • Missing required Contact ID: The contact ID must be provided to identify which contact to update.

Discussion