Actions29
- Agent Actions
- Call Actions
- Contact Actions
- Contact Property Actions
- Deprecated Actions
- Phone Number Actions
Call → Schedule Call
AI-generatedOverview
This node operation schedules a call with the Telli API. It allows users to specify the contact to call, the agent who will make the call, and optional parameters such as the maximum number of retry days and an override for the caller's phone number. This operation is useful for automating outbound call scheduling in customer engagement or sales workflows.
Use Case Examples
- Schedule a call with a specific contact and agent, retrying for up to 3 days if the call fails.
- Override the default caller ID number when scheduling a call to present a specific phone number to the contact.
Properties
| Name | Meaning |
|---|---|
| Contact ID | ID of the contact to schedule call with, required to identify the call recipient. |
| Agent Name or ID | Identifier or name of the agent who will make the call, selectable from a list or specified via expression. |
| Max Retry Days | Number of days to retry the call if it fails; 0 means use the account default retry setting. |
| Override From Number | Optional phone number to override the default caller ID for the scheduled call. |
Output
JSON
json- Response from the Telli API containing details about the scheduled call.
Dependencies
- Requires authentication with the Telli API via an API key credential named 'telliApi'.
Troubleshooting
- Ensure the Contact ID and Agent ID are valid UUIDs recognized by the Telli system.
- If the API returns an error, check the error message for details such as invalid parameters or authentication issues.
- Verify that the phone number format for 'Override From Number' is correct if used.