Overview

This node operation allows scheduling multiple calls in a single batch request to the Telli API. It is useful for scenarios where you need to schedule calls for multiple contacts with assigned agents efficiently, such as in outbound call campaigns or customer follow-ups. Users provide a JSON array of call objects, each containing required fields like contact_id and agent_id, and optionally max_retry_days to specify retry attempts.

Use Case Examples

1. Scheduling calls for a list of contacts with specific agents in a sales campaign.
2. Batch scheduling follow-up calls for customer support.

Properties

Output

JSON

• json - The API response for the batch scheduling request, containing details about the scheduled calls.

Dependencies

• Telli API authentication token

Troubleshooting

• Ensure the JSON array is correctly formatted and does not exceed 50 call objects per request.
• Verify that each call object contains valid contact_id and agent_id values.
• Check API authentication credentials if API errors occur.
• Common error messages include invalid JSON format, missing required fields, or exceeding the maximum batch size. These can be resolved by correcting the input data and verifying credentials.

Links

• Telli API - Schedule Calls Batch Endpoint - Official API documentation for scheduling calls in batch with Telli.