Zammad ExtendedInstall

Summary

Add a new article (comment) to an existing ticket in Zammad, specifying the ticket by its ID and providing the article's content along with optional metadata.

Inputs

• Ticket-ID (required) — ID of the ticket to which the article will be added.
• Nachricht (required) — Content body of the new article (comment).
• Weitere Felder — Optional additional fields to set article subject, type (note, email, phone, web), content type (text/plain or text/html), visibility as internal note, and recipient email addresses for email type articles.

Output shape

a single JSON object representing the newly created article.

The output contains the JSON response from the Zammad API after creating the article. The operation requires a valid ticket ID and article message content at minimum.

Examples

Example 1: Adding a new internal note article to ticket #123

Set Ticket-ID to 123, Nachricht to the note content, and make 'Interne Notiz' true in Weitere Felder.

Links

• n8n community nodes installation guide