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Zammad Extended

Zammad Helpdesk – erweiterte Filter, Tickets, Artikel, Benutzer, Organisationen und Tags

Actions23

Tag → Entfernen

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Summary

Remove a specified tag from a given ticket identified by its ticket ID in the Zammad helpdesk system.

Inputs

  • Ticket-ID (required) — The numeric ID of the ticket from which the tag will be removed.
  • Tag (required) — The exact name of the tag to remove from the ticket (case-sensitive).

Output shape

a single JSON object confirming the successful removal of the tag from the ticket, containing keys 'success', 'ticket_id', and 'tag'.

The operation sends a DELETE request to the Zammad API endpoint to remove the tag. The response JSON always indicates success with the provided ticket ID and tag name. Errors are handled via node error handling mechanisms.

Examples

Example 1: Remove the tag 'urgent' from ticket ID 123

Specify ticketId as 123 and tag as 'urgent' in the node properties.

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