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Zammad Extended

Zammad Helpdesk – erweiterte Filter, Tickets, Artikel, Benutzer, Organisationen und Tags

Actions23

Ticket → Suchen

AI-generated

Summary

Search for tickets in Zammad using a specified search term and optional filters to refine results.

Inputs

  • Suchbegriff (required) — The search term used for querying tickets; can be free text, phone number, ticket number, or title keywords.
  • Suchen in — Specifies the field to search within: full text, customer phone number, ticket number, or title/subject.
  • Limit — Maximum number of tickets to return (1 to 500).
  • Suchoptionen — Additional search options to filter results by various ticket custom fields and to sort results by specified fields and order.

Output shape

a list of ticket objects matching the search criteria

Results are retrieved using the Zammad Elasticsearch-powered ticket search API and include sorting and filtering by multiple optional parameters. Each item in the output corresponds to a single ticket JSON object.

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