Zammad ExtendedInstall

Summary

Update an existing Zammad ticket identified by its Ticket-ID, modifying specified fields and optionally adding an internal or public note to the ticket.

Inputs

• Ticket-ID (required) — The unique numeric ID of the ticket to update.
• Zu aktualisierende Felder — A collection of ticket fields to update. Optional fields include title, group, status, priority, owner, customer email, note (internal comment), note visibility (internal or public), multiple custom fields such as ticket type, product choice, priority, type, support type, partner, ticket quality, contact data, installation date, serial number, location, and flags indicating AI prioritization and training, among others.
• Weitere Custom Fields — Additional custom fields not listed in the predefined set, specified by exact field name and value as configured in Zammad.

Output shape

a single record representing the updated ticket is returned as JSON; if a note is provided, it is added as a ticket article (comment) but not separately returned.

The operation requires the Ticket-ID and any fields to update. If the note field is filled, a corresponding internal or public note (comment) is posted to the ticket. The returned output includes the updated ticket details. Errors are returned per item if continue on fail is enabled.

Examples

Example 1: Update the title and status of a ticket, and add an internal note

Provide the Ticket-ID, set 'title' and 'state' within 'Zu aktualisierende Felder', and add a 'note' with 'noteInternal' set to true.

Links

• n8n community nodes installation guide