Zammad ExtendedInstall

Summary

Create a new ticket in Zammad with a required title, group assignment, customer email, and initial article message. Optionally set ticket status, priority, owner, article details, and various custom fields during creation.

Inputs

• Titel (required) — Subject/title of the ticket.
• Gruppe (required) — Zammad group to assign the ticket to.
• Kunden-E-Mail (required) — Email address of the customer (ticket creator).
• Nachricht / Artikeltext (required) — Text content of the initial article/message of the ticket.
• Weitere Felder — Optional fields including status, priority, owner (agent login), article subject, article type, content type, internal note flag, ticket type, product choice, and other predefined custom fields.
• Weitere Custom Fields — Additional custom fields with a field name exactly as configured in Zammad and their corresponding values.

Output shape

a single record representing the created ticket in JSON format

Returns the JSON object of the newly created ticket as returned by the Zammad API.

Links

• n8n community nodes installation guide