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MEGA

Manage conversations, contacts, WhatsApp, Kanban CRM and Captain AI in MEGA

Actions417

Agent → Update

AI-generated

Summary

Update an existing agent's details within a specified Mega account, modifying parameters such as role and optional fields like name, auto offline configuration, and availability status.

Inputs

  • Account (required) — Select the Mega account by list or ID to which the agent belongs.
  • Agent (required) — Select the agent by list or ID to update.
  • Role Name or ID (required) — Choose the new role for the agent either from the list or by specifying an ID via expression.
  • Additional Fields — Optionally set the agent's full name, whether the agent is set to auto offline when away, and update their availability status (Available, Busy, Offline).

Output shape

a single record representing the updated agent's data

The operation returns the updated agent's data object as success confirmation. Errors will be returned if input validation fails or if the update cannot be completed.

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