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Manage conversations, contacts, WhatsApp, Kanban CRM and Captain AI in MEGA

Actions417

Conversation → Update Message Status

AI-generated

Summary

Update a message’s delivery status in a conversation. Choose the account, inbox, conversation, and message, then set the status; if you choose Failed, you can also provide the error shown to the agent.

Inputs

  • Account (required) — Select an account from the list or enter its numeric ID.
  • Inbox (required) — Select an inbox from the list or enter its numeric ID.
  • Conversation (required) — Select a conversation from the list or enter its numeric ID.
  • Message (required) — Select a message from the list or enter its numeric ID.
  • Message Status (required) — Choose Delivered, Failed, In Progress, Read, or Sent. A message marked Read cannot be changed back to Delivered. Only messages in API channel inboxes can be updated.
  • External Error — When status is Failed, optionally provide a reason displayed to the agent beside the failed indicator.

Output shape

A single API response item for the message status update.

The source signature view identifies the update operation but omits its implementation body, so the exact response fields are not shown.

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