Actions134
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Conversation → Assign Agent
AI-generatedSummary
Assign an agent to a conversation
Inputs
- accountId (required) — The Chatwoot account to use
- inboxId (required) — The inbox containing the conversation
- conversationId (required) — The conversation to which the agent will be assigned
- agentId (required) — The agent to assign to the conversation
Output shape
a single conversation object with the updated agent assignment
Returns the updated conversation resource; errors are propagated as n8n execution failures.
Examples
Example 1: Assign agent 7 to conversation 345 in inbox 12 of account 1
accountId = 1, inboxId = 12, conversationId = 345, agentId = 7
Example 2: Bulk assign an agent via a list of conversations
Iterate over conversationIds with same accountId, inboxId, and agentId
Example 3: Assign agent via ID when only ID is known
agentId = 9, conversationId = 101, inboxId = 5, accountId = 2