Actions134
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Conversation → Send with Template
AI-generatedSummary
Send a WhatsApp template message in a Chatwoot conversation
Inputs
- accountId (required) — Select the account to use.
- inboxId (required) — Select the inbox to use.
- conversationId (required) — Select the conversation to use.
- templateName (required) — Select the WhatsApp template to use.
- components — Template components with dynamic parameters.
Output shape
a single message object
Returns the created message details; may include id and status. No additional error envelope; failures are indicated by an error response.
Examples
Example 1: Send a greeting template to a specific conversation
accountId: 123, inboxId: 456, conversationId: 789, templateName: hello_world, components: [{"type": "header", "parameters": [{"type": "text", "text": "John Doe"}]}]
Example 2: Send a reminder template with a URL button
accountId: 101, inboxId: 202, conversationId: 303, templateName: reminder, components: [{"type": "button", "sub_type": "url", "index": 0, "buttonParameter": "https://example.com/reminder"}]
Example 3: Send a confirmation template using default components
accountId: 555, inboxId: 666, conversationId: 777, templateName: confirm, components: []