Actions134
- Account Actions
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- Add Labels
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- Update Labels
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- Toggle Status
- Set Priority
- Add Custom Attributes
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Conversation → Toggle Status
AI-generatedSummary
Toggle the status of a conversation (e.g., open/resolved/pending/snoozed).
Inputs
- accountId (required) — Select the account to use
- inboxId (required) — Select the inbox to use
- conversationId (required) — Select the conversation to use
- status — Desired status of the conversation
- snoozeUntil — Timestamp until which the conversation is snoozed
Output shape
updated conversation object
Returns the conversation record reflecting the new status (includes full conversation payload); errors return an error envelope.
Examples
Example 1: Set a conversation to resolved
accountId: 1, inboxId: 2, conversationId: 3, status: "resolved"
Example 2: Snooze conversation until specific date
accountId: 1, inboxId: 2, conversationId: 3, status: "snoozed", snoozeUntil: "2025-01-01T12:00:00Z"
Example 3: Switch conversation to pending
accountId: 1, inboxId: 2, conversationId: 3, status: "pending"