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Interact with the Chatwoot API

Actions134

Internal Chat Channel → Mark as Unread

AI-generated

Summary

Marks an internal chat channel as unread for the current user, starting from a chosen reference message, in a Chatwoot fazer.ai account.

Inputs

  • accountId (required) — Chatwoot account to use, picked from a searchable list or entered as a numeric ID.
  • internalChatChannelId (required) — Internal chat channel to mark unread, picked from a searchable list or entered as a numeric ID.
  • internalChatMessageId (required) — Message to mark the channel unread from, picked from a searchable list or entered as a numeric ID. Required because Chatwoot can't mark a whole channel unread without a reference message.

Output shape

The Chatwoot API response for the mark-unread request, returned as the node's output item. The source pack shows only function signatures, so the exact fields aren't confirmed.

Needs a Chatwoot fazer.ai instance, because internal chat isn't in stock Chatwoot. The call will probably fail on other instances. I couldn't see the markUnread function body, so the exact endpoint and response fields are not confirmed.

Examples

Example 1: Flag a channel for follow-up from a specific message

Set Account and Internal Chat Channel from the lists. Set Mark Unread From Message to the message to revisit. The channel then shows as unread from that message.

Example 2: Mark unread using IDs from an earlier node

Switch each locator to 'By ID' and use expressions for the account, channel and message IDs, such as values from a webhook or a List Messages step.

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