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Conversation → Update Labels
AI-generatedSummary
Add or remove labels from a conversation in Chatwoot.
Inputs
- accountId (required) — Identifier of the Chatwoot account to use.
- inboxId (required) — Identifier of the inbox containing the conversation.
- conversationId (required) — Identifier of the conversation to update.
- labels (required) — Array of label IDs or names to add or remove from the conversation.
Output shape
Updated conversation object
Returns the full conversation resource with the modified labels; may include pagination or meta fields.
Examples
Example 1: Add the label 'important' to a conversation
Select the account, inbox, and conversation; set labels to ["important"] to add the label.
Example 2: Remove the label 'spam' from a conversation
Select the account, inbox, and conversation; set labels to ["spam"] to remove it.
Example 3: Toggle multiple labels in one operation
Select the account, inbox, and conversation; provide labels as ["support", "-spam"] to add 'support' and remove 'spam'.