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Interact with the Ayudala helpdesk & service management platform

Actions82

Knowledge Base Category → Create

AI-generated

Summary

Create a new Knowledge Base Category.

Inputs

  • name (required) — Display name of the category (required).
  • additionalFields — Optional collection of extra fields such as description, icon, parent_id, visibility, and sort_order.
  • description — Optional description of the category.
  • icon — Tabler icon class (e.g., ti-shield).
  • parent_id — Parent category ID if nesting under an existing category.
  • visibility — Visibility level – either "public" or "internal".
  • sort_order — Order within siblings; lower values appear first.

Output shape

a newly created Knowledge Base Category record (includes generated ID and timestamps)

Returned object contains the created category's fields; no pagination or error envelope on success.

Examples

Example 1: Add a new top‑level category named "Support" with public visibility.

{"name":"Support","visibility":"public","additionalFields":{}}

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