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Ticket → Assign
AI-generatedSummary
Assign a ticket to an agent
Inputs
- ticketId (required) — The ID of the ticket to assign
- agent_id (required) — The ID of the agent to assign the ticket to
Output shape
a single ticket record
Returns the updated ticket object reflecting the assignment; may include fields such as id, status, and assigned agent.
Examples
Example 1: Assign ticket 123 to agent 45
ticketId=123, agent_id=45
Example 2: Reassign an open ticket to a different agent
ticketId=987, agent_id=22