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Ticket → Change Status
AI-generatedSummary
Change the status of a ticket
Inputs
- ticketId (required) — The ID of the ticket
- status (required) — The new status of the ticket
Output shape
a single updated ticket object
Returns the ticket record after the status change; error details are included if the operation fails
Examples
Example 1: Update ticket 123 to In Progress
ticketId=123, status=in_progress
Example 2: Close ticket 456
ticketId=456, status=closed
Example 3: Attempt to change status of ticket 999
ticketId=999, status=completed (returns error if ticket not found)