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SLA → Get Ticket SLA
AI-generatedSummary
Fetch the SLA details for a given ticket.
Inputs
- ticketId (required) — The ID of the ticket whose SLA to retrieve.
Output shape
a single SLA record
Returns the SLA object for the specified ticket; no pagination or additional metadata is included.
Examples
Example 1: Get SLA for ticket with ID 98765
{ "ticketId": 98765 }
Example 2: Retrieve SLA for ticket ID 12345
{ "ticketId": 12345 }