Overview

This node operation forwards a contact within the Clientes Online - WhatsApp platform. It allows users to specify the contact ID to be forwarded and optionally the department ID and operator ID to which the contact should be forwarded. This is useful in scenarios where contact management and routing are needed, such as customer support or sales teams directing inquiries to the appropriate department or operator.

Use Case Examples

1. Forward a customer contact to the sales department by specifying the contact ID and department ID.
2. Route a contact to a specific operator for personalized assistance by providing the contact ID and operator ID.

Properties

Output

JSON

• result - The result of the forward contact action, typically including status or confirmation details.

Dependencies

• An API key credential for Clientes Online platform authentication.

Troubleshooting

• Ensure the contact ID is valid and exists in the system to avoid errors.
• If forwarding to a department or operator, verify that the provided IDs are correct and the entities are active.
• Common errors may include authentication failures if the API key credential is missing or invalid, or parameter validation errors if required fields are empty or incorrectly formatted.