Overview

This node operation retrieves the list of observations associated with a specific service protocol number. It is useful in scenarios where users need to access detailed notes or comments linked to a particular protocol, such as customer service follow-ups or case management.

Use Case Examples

1. Retrieve all observations for a given protocol number to review customer service notes.
2. Fetch protocol observations to analyze the history of interactions related to a specific case.

Properties

Output

JSON

• observations - Array of observations linked to the specified protocol.

Dependencies

• Requires an API key credential to authenticate with the Clientes Online platform.

Troubleshooting

• Ensure the protocol ID is correctly provided and exists in the system; otherwise, the node may return an empty list or an error.
• Check API credentials and network connectivity if the node fails to retrieve data.
• Common errors may include invalid protocol ID or authentication failures; verify input and credentials accordingly.