Clientes Online - WhatsApp icon

Clientes Online - WhatsApp

Interação com a Plataforma de Relacionamento via WhatsApp - Clientes.Online

Actions61

Protocolo - Pesquisar

AI-generated

Overview

This node operation allows searching for protocols within the Clientes Online WhatsApp platform using various filters and pagination. It is useful for retrieving protocol records based on specific criteria such as contact filters, status, date ranges, operator, department, or tags. For example, a user can search for all open protocols linked to a particular operator or find protocols within a certain date range.

Use Case Examples

  1. Search protocols filtered by contact name or number.
  2. Retrieve protocols that are open or closed.
  3. Find protocols linked to a specific operator or department.
  4. Search protocols within a specified date range.

Properties

Name Meaning
Paginação Número da página para a busca de protocolos (pagination page number).
Filtros Selecione o filtro a ser aplicado na busca de protocolos (filter to apply for protocol search).
Nome Ou Número Do Contato Nome ou número do contato para busca (contact name or number for search).
Protocolos Abertos Indica se o protocolo está aberto ou fechado (indicates if the protocol is open or closed).
Relacionamentos Humanizado Indica se o protocolo é de atendimento operacional ou auto atendimento (indicates if the protocol is operational service or self-service).
Data Inicial Data inicial no formato YYYY-MM-DD (start date for the search period).
Data Final Data final no formato YYYY-MM-DD (end date for the search period).
Identificador Do Operador Identificador do Operador para busca (operator identifier for search).
Identificador Do Setor Identificador do departamento para a busca (department identifier for search).
Identificador Da Etiqueta Identificador da etiqueta para busca (tag identifier for search).

Output

JSON

  • protocols - Array of protocol objects matching the search criteria.

Dependencies

  • An API key credential for Clientes Online platform authentication.

Troubleshooting

  • Ensure the API credentials are correctly configured and valid to avoid authentication errors.
  • Verify that the filter values and parameters are correctly set according to the expected types and formats.
  • Check pagination parameters to avoid empty or incomplete results.
  • Common errors may include invalid date formats or missing required parameters for certain filters.

Discussion