Clientes Online - WhatsApp icon

Clientes Online - WhatsApp

Interação com a Plataforma de Relacionamento via WhatsApp - Clientes.Online

Actions61

Protocolo - Mensagem - Enviar

AI-generated

Overview

This node operation sends a message to a specific protocol number within the Clientes Online WhatsApp platform. It supports sending various types of messages including text, images, videos, audio, files, maps, and vCards. This is useful for automating communication in customer service or support scenarios where messages need to be sent to a protocol (ticket) in the system.

Use Case Examples

  1. Sending a text message to a customer protocol to provide updates.
  2. Sending an image or video related to a support ticket.
  3. Sharing a location map or contact vCard through the protocol message.

Properties

Name Meaning
ID Do Protocolo The protocol number of the customer service ticket to which the message will be sent.
Tipo Da Mensagem The type of message to send, such as text, image, video, audio, file, map, or vCard.
Texto Da Mensagem The text content of the message, applicable for text, image, and video message types.
URL Da Mídia The URL of the media to be sent, applicable for image, video, audio, or file message types.
Nome Do Contato (VCard) The contact name to be sent in the vCard message type.
Telefone (VCard) The phone number to be sent in the vCard message type.
Nome Do Lugar (Mapa) The name of the place to be sent in the map message type.
Latitude (Mapa) The latitude coordinate for the map location message type.
Longitude (Mapa) The longitude coordinate for the map location message type.

Output

JSON

  • messageId - The unique identifier of the sent message.
  • status - The status of the message sending operation (e.g., success, failed).
  • protocol - The protocol number to which the message was sent.

Dependencies

  • An API key credential for Clientes Online platform authentication.

Troubleshooting

  • Ensure the protocol ID is valid and exists in the system to avoid errors.
  • Verify the media URL is accessible and correctly formatted when sending media messages.
  • Check that required fields for each message type are provided, e.g., text for text messages, coordinates for map messages.
  • Common errors may include authentication failures if the API key credential is missing or invalid, or validation errors if required parameters are missing or incorrect.

Discussion