Overview

This node operation allows forwarding a service protocol (protocolo de atendimento) to an inbox within the Clientes Online - WhatsApp platform. It is useful for automating the process of directing specific protocol messages to designated inboxes for further handling or notification.

Use Case Examples

1. Forwarding a customer support protocol to a team inbox for follow-up.
2. Automatically routing a service request protocol to a specific department's inbox based on protocol ID.

Properties

Output

JSON

• protocolForwardResult - The result or confirmation of forwarding the protocol to the inbox, typically including status or success information.

Dependencies

• Requires an API key credential for Clientes Online platform to authenticate and perform actions.

Troubleshooting

• Ensure the protocol ID is correctly provided and exists in the system; otherwise, the forwarding action will fail.
• Check API credentials and connectivity to the Clientes Online platform if the node fails to execute.
• Common errors may include invalid protocol ID, authentication failure, or network issues. Verify inputs and credentials to resolve these.