Overview

This node operation "Contato - Listar Protocolos" interacts with the Clientes Online WhatsApp platform to list protocols associated with a specific contact. It is useful for retrieving communication or service protocols linked to a contact, enabling users to track or manage contact-related protocols efficiently. For example, a customer support workflow could use this operation to fetch all protocols related to a customer to review their support history.

Use Case Examples

1. Retrieve all protocols for a contact by providing the contact's ID and optionally paginate through results.
2. Use in customer service automation to fetch protocol details for follow-up actions.

Properties

Output

JSON

• protocols - List of protocols associated with the specified contact.
• page - Current page number of the paginated results.
• totalPages - Total number of pages available for the protocols list.

Dependencies

• An API key credential for Clientes Online platform authentication is required.

Troubleshooting

• Ensure the contact ID provided is valid and exists in the Clientes Online system to avoid empty or error responses.
• Pagination page number must be 1 or greater; providing invalid page numbers may cause errors or no data to be returned.
• API authentication errors may occur if the API key credential is missing or invalid; verify credentials are correctly configured.