Overview

This node operation finalizes a service protocol in the Clientes Online WhatsApp platform. It is useful for closing customer service interactions by marking the protocol as finished. Users can specify the protocol ID to finalize, optionally notify the contact about the closure, and provide a custom notification message. This operation is beneficial in customer support workflows where protocols need to be formally closed and optionally communicated to the customer.

Use Case Examples

1. A customer support agent finalizes a protocol after resolving a customer's issue, optionally sending a notification message to inform the customer that the case is closed.
2. An automated workflow that closes protocols after a certain period of inactivity and sends a notification to the contact with a custom message including the protocol number.

Properties

Output

JSON

• result - The result of the protocol finalization action, typically including status and confirmation details.

Dependencies

• Clientes Online API key credential for authentication.

Troubleshooting

• Ensure the protocol ID is correct and exists; otherwise, the finalization will fail.
• If notification is enabled, verify that the notification text is properly formatted and variables like %PROTOCOLO% are correctly used.
• Check API credentials and connectivity to the Clientes Online platform to avoid authentication or network errors.