Overview

This node operation allows users to add an observation to a specific protocol by providing the protocol number and the observation text. It is useful in scenarios where additional notes or comments need to be appended to an existing protocol for tracking or communication purposes, such as customer support or issue management systems.

Use Case Examples

1. Adding a note to a customer support ticket to provide updates or additional information.
2. Appending internal comments to a protocol for team collaboration.

Properties

Output

JSON

• observationId - The unique identifier of the added observation.
• protocolId - The identifier of the protocol to which the observation was added.
• observationText - The text content of the added observation.
• timestamp - The date and time when the observation was added.

Dependencies

• An API key credential for Clientes Online platform

Troubleshooting

• Ensure the protocol number provided exists and is valid; otherwise, the operation may fail.
• Check that the observation text is not empty to avoid errors.
• Verify API credentials and network connectivity if the node fails to communicate with the Clientes Online platform.